Privacy Policy

Your Build Mentor (we, us, our) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or use our services.

1. Who we are

Your Build Mentor is an Australian online platform providing home-build guidance, tools, and mentoring to homeowners. Our website is yourbuildmentor.com.au. You can contact us at hello@yourbuildmentor.com.au.

2. Information we collect

We collect personal information you provide directly to us, including:

• Your first and last name
• Your email address
• Your phone number
• Your build location (suburb, state, optional street address)
• Details about your build (builder name, build type, current stage, contract dates)
• Files you upload (working drawings, images of your home)
• Payment information (processed by Stripe, we do not store credit card details)
• Any messages or communications you send us

We also collect technical information automatically when you visit our website:

• IP address and browser type
• Device information
• Pages visited and time spent on each
• Cookies and similar tracking technologies

3. How we use your information

We use your personal information to:

• Provide and improve our services
• Personalise your experience (dashboard, AI mentor, tool recommendations)
• Process payments and manage your subscription
• Communicate with you about your account, build, or questions you ask
• Send you transactional and service emails
• Send you marketing emails about YBM (you can unsubscribe at any time)
• Comply with legal obligations
• Detect and prevent fraud or misuse

4. Who we share your information with

We share your personal information with the following service providers who help us operate the platform:

• Stripe for processing payments
• Webflow for hosting our marketing website
• Softr for our member portal and dashboard
• Airtable for storing structured data
• Mailchimp (or similar) for sending emails
• Google Analytics for understanding website usage
• Chatbase for our AI mentor functionality

We do not sell your personal information to third parties.

We may disclose your information if required by law, court order, or government authority.

5. How we store and protect your data

Your information is stored on secure servers operated by our third-party service providers. We take reasonable steps to protect your data, including encryption in transit and access controls. However, no method of internet transmission is fully secure, and we cannot guarantee absolute security.

6. Your rights

Under Australian privacy law (the Privacy Act 1988 and Australian Privacy Principles), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au) if you believe we have mishandled your data

To exercise these rights, email us at hello@yourbuildmentor.com.au.

7. Cookies

We use cookies to make our website function and to understand how visitors use it. You can disable cookies in your browser settings, but some features of the website may not work properly without them.

8. Children

Our services are not intended for children under 18. We do not knowingly collect information from minors. If you believe we have collected information from someone under 18, please contact us so we can remove it.

9. International data transfers

Some of our service providers (such as Stripe and Mailchimp) are based outside Australia. By using our services, you consent to the transfer of your personal information to other countries, where it may be processed under different data protection laws.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The "Last updated" date at the top reflects the most recent revision.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information:

Your Build Mentor
Email: hello@yourbuildmentor.com.au
Website: yourbuildmentor.com.au

This Privacy Policy is governed by the laws of Victoria, Australia.